We are userreplay

UserReplay is a Digital Customer Experience Analytics software solution. The company’s platform enables businesses to discover the truth about their customers’ digital experience. It combines replay of customer journeys with sophisticated analytics that identify customer struggles and monetizes their impact. This helps improve conversion, resolve technical and usability issues more quickly, recover lost customers and prevent fraud.

Aimed at medium to large enterprises with digital channels, UserReplay has the flexibility to be deployed as SaaS or installed software. Leading brands all over the world rely on UserReplay to improve the quality of the website experience for their customers and increase revenue from their digital channel.

UserReplay’s North American operations are run from our U.S. headquarters in New Jersey, and we also have offices in San Francisco. Our operations in EMEA and the rest of the world are run from our European Headquarters in Reading, UK, in the heart of what is known as Europe’s Silicon Valley. UserReplay is proud to serve customers across the United States, United Kingdom and continental Europe. The principle vertical markets we serve are Financial Services, Insurance, Retail and Travel; however, our software is relevant to transactional websites across a wide variety of verticals and industries.

Our Leadership

John Thompson

John Thompson

Chief Executive Officer
Phil Smith

Phil Smith

Chief Technology Officer
Dave Hickey

Dave Hickey

President and Chief Operating Officer
Chris Barling

Chris Barling

Chairman of the Board
Ben

Ben Skuse

Chief Financial Officer

Our Investors

UserReplay is backed by four leading Venture Capital firms: Episode 1, Longwall Ventures, EC1 Capital and FSE Group. Please see our announcement of our latest funding. Episode 1 is an Enterprise Capital Fund investing in innovative early stage software businesses. Longwall Ventures invests in innovative early stage, across the technology and health sectors.

We have also received backing from the UK government, via an Innovate UK grant, and by some notable technology-focused angel investors, who have previously backed success stories such as Zoopla, LoveFilm, Shazam and Betfair.

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talk to an expert

The future of optimizing your digital customer experience is here. With UserReplay, it is easy to discover and monetize the revenue opportunities in your customer journey data.

Please fill in the form and a subject matter expert will be in touch with you right away.