There's a clue in the name!
UserReplay enables you to replay a complete visitor session in real time.
Open a Unique Window into your Customers Online Experience
We can replay every single visitor session across every device including all mobile traffic.
We provide you with the ability to intuitively tread step by step through the customer's journey and see how they interacted with the site including any barriers that they experienced.
As shown in the example below, we provide you with a very clear trail of every click (highlighting the button in red) and every form field and selection made (highlighted in yellow). This enables you to see what the visitor does and sees in real time.
These obstacles will be a mixture of usability issues and technical problems. There will be instances where a visitor is unable to proceed to the next step of a user journey and there will be instances where a user is disinclined to continue, either through confusion or sheer frustration.
There will be key events that indicate this frustration and UserReplay will highlight this very clearly. For example:
- Form completion issues.
- Warning message ambiguity
- Usability issues
- Stock and inventory availability issues
- Site technical problems (system & application)