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Discover Customer Experience Management

Why choose UserReplay?

  • Quantify and monetize customer struggle based on insight rather than guesswork
  • See your users online experience from both a visual and technical perspective in real-time
  • Get the visibility, insight and understanding to radically improve conversion and increase revenue
  • Identify, quantify and fix website usability, technical and performance problems
  • Available as Software as a Service (SaaS) or On Premise

Key Features

Event Based Analytics

Identify customer experience issues and why customers struggle on your website.

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Monetization and Conversion Analysis

Understand why customers don’t convert and quantify the revenue impact of conversion issues.

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Customer Experience Scoring

Measure the quality of customer experience – both for the website and individuals

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Form Analytics

Uncover why customers struggle with forms and what causes them to abandon

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Real-time Dashboards and Alerts

Identify alarming trends and minimize lost revenue when unexpected problems occur.

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Visual Replay of User Journeys

See how customers interacted with your site and any barriers they experienced.

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Who uses UserReplay and why?

  • E-Commerce – Increase conversion, order size and retention
  • Marketing/UX – Diagnose and remove conversion barriers
  • Customer Service – Shorter call times, Resolve disputes and escalate appropriate technical problems
  • Web Ops/ Infrastructure – Identify and resolve performance and infrastructure issues
  • IT – Replicate and fix technical problems
  • Compliance – Reduce fraud and increase auditability