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5 Questions to Ask Your Current Customer Experience Management Vendor

questions-to-ask

Is your CEM vendor committed to keeping pace with the latest functional and technical advances to best support your digital initiatives?

Here are some key questions and considerations to ask your CEM vendor:

  • question
    How can we leverage the data in your CEM solution as part of our overall customer experience analytics strategy?
  • question
    Does your solution provide the capabilities needed to support our ongoing CEM strategy?
  • question
    Will you continue to ensure I am protecting my customers’ privacy regardless of deployment method?
  • question
    Has your CEM platform kept pace with the latest web technology?
  • question
    Will you as our CEM solution partner work with us in a collaborative and flexible way?