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UserReplay partners with Neos Ventures

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3 June 2014

Reading, Berkshire: Customer Experience Management (CEM) software startup, UserReplay has appointed Munich based Neos Ventures as distributor for Germany and Austria as part of a growth strategy to expand into the pan-European e-commerce market.

Neos is highly experienced in the CEM market, based in Germany and working with major clients across the world. UserReplay will now form the underlying platform for the Neos CEM practice.

UserReplay is used by businesses with a high volume of e-commerce transactions. It lets you record, re-run and analyse every visitor’s journey through a website, to enable conversion barriers to be identified and resolved.

John Thompson, CEO of UserReplay says: “We are delighted to be teaming up with Neos. Neos has deep knowledge of the CEM space, and we are pleased that they have selected UserReplay as the product of choice for their customers.”

Robin Parr, Managing Director of Neos is enthusiastic about the agreement: “UserReplay’s CEM technology has proved its value by helping established global brands improve conversion. The product is functional, modern, flexible, easy to use and comes at a compelling price point that will be attractive to a wide range of companies.”

“The German e-commerce market accounted for more than 49 billion Euros in transactions in 2013*. With CEM solutions such as UserReplay delivering an additional 5% of conversions for many retailers, our new partnership with User Replay represents an enormous opportunity for our customers.”

*Source: Ecommerce News. http://ecommercenews.eu/ecommerce-per-country/ecommerce-germany/

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About User Replay:

User Replay’s session replay technology lets you record, re-run and analyse every visitor’s journey through a website. For eCommerce companies this is invaluable as it enables you to find and fix site bugs, resolve disputes, recover abandoned baskets and prevent fraudulent transactions online.

Aimed at medium to large enterprises with e-commerce channels, UserReplay enables users to improve the quality of their websites, enhance customer’s shopping experience, and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.

About Neos Ventures:

Neos offers a range of Customer Experience Management solutions for e-commerce businesses. Our full-service scope includes business value assessment, implementation, application management & operations. Our advisory and analytics support services ensure that customers derive maximum benefit from the solutions.

In addition, Neos offers complete infrastructure solutions – from cloud enablement and data centre automation, to customer-centric cloud models, and a range of IT operations services. The company is headquartered in Munich, with offices in Singapore and Sydney, and is opening a Centre of Excellence for data centre automation in Bratislava.

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