UserReplay Blog

Customer Experience Management – Session Replay of all your website visitors

Moving into 2017, one thing is pretty clear for the financial services industry—digital transformation cannot be ignored. But don’t worry. Just because you haven’t been a first mover with digital financial services doesn’t mean you can’t succeed. In fact, this might be an example of a situation in which you would like to be second […]

Death by a Thousand Paper Cuts—The True Value of Conversion Rate Optimization

For eCommerce companies, the consequences of downtime are clear. Every second your website is down is a second that you are losing money. Understandably, uptime and disaster recovery are key concerns for operators. But what about minor hiccups in the customer experience that impact your conversion rate? The problem is (and always has been) a […]

Can Financial Services Firms Balance the Opportunities and Risks of Artificial Intelligence?

As fintech disrupters continue to put pressure on traditional financial services firms, artificial intelligence (AI) is emerging as a key technology for keeping pace in an evolving industry. However, implementing machine learning and AI into a complex infrastructure of legacy technology is easier said than done. In order for traditional financial services firms to keep […]

Take the Pain Out of Holiday Shopping with Better eCommerce Search Usability

This is Part 4 of the holiday blog series we kicked off a month ago by discussing the cart abandonment issues that plague eCommerce businesses of all sizes this time of year. While cart abandonment is often the result of poor customer experience, it’s important to understand the various points of friction that diminish the […]

Make Checkout Form Fields Feel Like a Holiday Wish List This Year

We recently kicked off a holiday blog series discussing the cart abandonment issues that plague eCommerce businesses of all sizes this time of year.

What Is Sales Tax Nexus? And What Does It Mean for eCommerce Retailers?

Many eCommerce retailers have probably never heard of the 1992 Supreme Court case we discussed recently— Quill Corp. v. North Dakota. Up until recently, the only thing you really had to know was that the decision in that case has saved you from sales tax headaches. Unfortunately, the 25-year grace period seems to be ending […]

Don’t Let Hackers Crash Your Holiday Party

We recently kicked off a holiday blog series by discussing the cart abandonment issues that plague eCommerce businesses of all sizes this time of year.

Machine Learning Impacts Customer Experience for Digital Financial Services

It’s no secret that FinTech disruptors are putting a great deal of pressure on incumbent financial services firms.

Online Sales Tax Is Coming—Are You Ready for Compliance?

May 26, 1992 was a big day for eCommerce—even though online commerce was basically non-existent at that time. On May 26, 1992, the Supreme Court decided its ruling

Cart Abandonment Issues: Let Rudolph Guide You Through the eCommerce Storm

The shift from brick-and-mortar retail to eCommerce brings with it an inherent problem with cart abandonment. You do all of the work to capture buyer intent and bring them into your site only to have customers leave the site without completing an order.