UserReplay Blog

Customer Experience Management – Session Replay of all your website visitors

For a long time, ecommerce was more of an art than a science. You’d set up your website, fill it with products, buy a few banner ads, and hope. Within the space of a few years, however, a relative dearth of information turned into the opposite—a flood. Websites have become larger and more complex—the size […]

What Revenue Might Be Hidden in your Digital Channel?

Making a sale online isn’t easy. In fact, approximately 96% of visitors that come to your website are not ready to buy. That’s why you can’t afford to lose even half a percent of your customers that show interest. However, the reality is that there are hundreds of factors that go into transforming your interested […]

Machine Learning Basics: What Marketing and eCommerce Managers Need to Know

In this digital age, “business as usual” is not sufficient; customers have come to expect their digital experience to be tuned to their needs. New techniques for meeting customer needs and expectations are required to leverage the digital channel more effectively. Machine learning is emerging as a digital disruptor and an essential piece of technology […]

Customer Experience Analytics Collaboration—A Key Component for Eliminating CX Friction

With 89% of businesses believing customer experience is a key differentiator for them in their markets, the rise of customer experience analytics (CXA) solutions isn’t surprising. However, CXA solutions are still relatively new to businesses, having only been around for the past 10 to 15 years. Although the market for CXA solutions is still young, […]

Bad Customer Experience Isn’t Just a Reputation Problem—It’s a Revenue Problem

There is a widening gap between the digital experience companies think they deliver and the experiences that customers actually have. Our research indicates that 89% of businesses think customer experience (CX) is a key differentiator for them in the market—but at the same time, 85% of organizations find that understanding why customers struggle in the […]

Measuring the ROI of Digital Customer Experience

Marketers are under tremendous pressure to demonstrate ROI from investments being made in enhancing the customer experience. The ability to demonstrate real returns is becoming increasingly important.

The Top 4 Obstacles to a Successful Online Customer Experience

In the first quarter of 2016, the U.S. Department of Commerce announced that total e-commerce sales added up to $92.8 billion, a 3.7% increase over the last quarter of 2015. Simply put, this is a staggering amount of money—and a lot of e-commerce providers have yet to capture their share of the pie. In many […]

What Brexit Means for E-commerce

When the United Kingdom voted to leave the European Union on June 23, the effects of this monumental referendum reverberated across the world and individuals and businesses wondered what it would mean for them. The first few days after Brexit was declared the reality was a panic of sorts. Now the dust is settling and […]

The next phase for UserReplay

In the last few weeks, we have been excited to announce we have secured $4.7 million of new funding from leading investors. These funds bring the total raised to date to over $10 million. Sales have grown rapidly and whilst our cash position was already strong, we decided to raise further funds now to accelerate […]

The challenges of optimizing customer experience in the financial services industry

Financial service providers have undergone a significant transition in the last decade whereby the customer’s experience has increasingly transitioned online, with a complex array of functions being offered on a self-service basis.  For a highly regulated industry – that has traditionally been a face-to-face customer serving industry – this is quite a step change. Optimal […]