Customer experience and innovation through data-based decisions

Our platform enables businesses to discover the truth about their customers’ digital experience. It combines replay of customer journeys with sophisticated analytics that identify customer struggles and monetizes their impact. We help customers innovate to improve conversion, resolve technical issues quickly, recover lost customers and prevent fraud.

Trusted by leading brands – from travel and retail to finance and telco

Leading brands all over the world rely on UserReplay to improve the quality of the website experience for their customers and increase revenue from their digital channels. UserReplay has the flexibility to be deployed as SaaS or installed software and we’re proud to serve customers across the United States, United Kingdom and continental Europe.

A global customer focussed team

UserReplay’s North American operations are run from our U.S. headquarters in New Jersey, and we also have offices in San Francisco. Our operations in EMEA and the rest of the world are run from our European Headquarters in Reading, UK, in the heart of what is known as Europe’s Silicon Valley.

Meet The Team

Ruth Peters
Ben Skuse
John Todd
Tom Rollinson
Danny Dunn

“Booking a short break can be time consuming and our objective is to offer customers the simplicity of booking every element of their trip in one place. UserReplay is the only solution that gives us a complete picture of the customer journey.”

David Anderson IT Director, SuperBreak

Our Investors

UserReplay is backed by four leading Venture Capital firms: Episode 1, Longwall Ventures, EC1 Capital and FSE Group. Please see our announcement of our latest funding.

Episode 1 is an Enterprise Capital Fund investing in innovative early stage software businesses.

Longwall Ventures invests in innovative early stage, across the technology and health sectors.

We have also received backing from the UK government, via an Innovate UK grant, and by some notable technology-focused angel investors, who have previously backed success stories such as Zoopla, LoveFilm, Shazam and Betfair.