With a historically strong brick and mortar presence, Rooms To Go needed to create a digital journey that complemented their showroom experience. By detecting and interacting in real-time at the point of struggle, Rooms To Go are able to actively triage events leading to increased conversions and more sofa dollars.
With over 380 stores nationwide in the UK and high volumes of traffic flowing through their site, Pizza Hut wanted to continue their impressive growth strategy. Pivotal to this was the ability to pinpoint calls to specific online journeys and validate orders across multiple systems. UserReplay delivered, and more discovering over £4.7 million in annual revenue during the process.
As one of the largest credit unions in the United States with over 750,000 members, SSFCU needed to marry their instore levels of service to their digital offering. Central to this was the security and reassurance to their members of enduring quality. With UserReplay, SSFCU are able to complete their view of the customer and reduce issue resolutions times by 50%.
With a large volume of online bookings managed by their website, Direct Ferries were aware of increasing competition and the value of driving conversions. Combining high-fidelity session replay, which superseded their previous tool and the monetized insights, they were able to increase booking revenue by over £1 million per annum.