Utilized by departments across the business

Marketing

Today, we live in an experience-based economy where attracting countless visitors to your digital properties is just not enough. As an eCommerce leader, you need to deliver frictionless and enjoyable experiences that keep your customers coming back and spending more. However, do you understand enough about your customer’s experiences to know which improvements and innovations will drive the business growth you deserve?

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Business Analyst

Turning data into actionable information is critical for businesses today. As a business analyst or data scientist, you are responsible for providing the insights that make a difference to your brand’s performance. And it has never been more important for you to have access to reliable, timely and relevant data about your digital customers’ interactions.

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Customer Service

Truly exceptional customer service is memorable, it reminds the customer exactly why they chose to transact with a business. Blockers, technical mishaps, and basic errors needn’t be intrusive to a customer’s experience. With UserReplay you have the deep intelligence to inform service teams for proactive action into any potential struggle a customer may be happening, in real-time.

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Information Technology

When you have a responsibility to deliver and support online customer experiences, it’s important to discover the CX obstacles that hinder conversions and impact performance. UserReplay unifies your view of Customer Experience and provides you with accurate data that correlates to specific issues, bridging data points and IT infrastructure.

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Loss Prevention & Fraud

Tackling fraudsters, handling disputes and managing a brands online reputation is a time-consuming and stressful task. But there’s no need to worry, we’ve got your back. Thanks to our sophisticated machine learning and AI, UserReplay detects and identifies irregularities that occur on your site and alerts you, right from day one.

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