Active Insight Service

Your website data, our domain expertise

In today’s online world, simply identifying situations where customers are struggling is not good enough. You must continually monitor the customer experience from A to Z to gain early warning on new opportunities; monetize discovered opportunities to understand potential improvements to your bottom line; optimize the site with improvements that have the biggest revenue uplift potential; and validate those improvements have achieved the desired result.

UserReplay’s established team of experienced analysts provides all this and more with our Active Insight service. Our team has a deep understanding of conversion barriers and customer struggles in digital channels. We use this knowledge to help deliver value with great efficiency, creating a cost-effective alternative to using in-house analysts.


With the Active Insight service, we do all the work of introducing and delivering customer experience analytics, leaving you to reap the rewards. Our managed Active Insight service delivers insight and value, through regular in-depth reports containing monetized insights and examples, delivered at an agreed-upon frequency.

diagram active insight

Key Benefits

Reduce resource requirements and fill skill gaps on your team, saving you valuable time and money
Maximize the ROI of your UserReplay investment
Monetize growth opportunities using Event and Form Analytics, Machine Learning, CX Scoring etc

UserReplay at a Glance

The Key to Delighting Your Customers case study


The future of optimizing your digital customer experience is here. With UserReplay, it is easy to discover and monetize the revenue opportunities in your customer journey data.

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