Quantify Customers Affected

Determine the number of customers affected in struggling segments

Identifying struggle points is not enough. Knowing how many customers are affected by sub-optimal website performance is crucial in determining what to fix first.


So how does UserReplay reveal these insights? We start by capturing and analyzing the journey data of 100% of customers, and evaluate each journey to automatically detect and diagnose the anomalies that affect their experience. This gives you the ability to discover just how big each affected customer segment is – as well as the resulting conversion impact in real dollars ($) – enabling more effective prioritization and optimization of your site.

UserReplay at a Glance

The Key to Delighting Your Customers case study


The future of optimizing your digital customer experience is here. With UserReplay, it is easy to discover and monetize the revenue opportunities in your customer journey data.

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