While it’s true that relevant visual replays can explain why a segment of users are underperforming, in many cases the visual replay only ends up raising an additional set of questions.
UserReplay provides the answers, by offering comprehensive technical insights for just these types of scenarios. For example, we may find that a segment is underperforming because nothing happens when users press a yellow button. In this scenario, visual replay is not enough.
With UserReplay, you have access to all the code behind the original user journey, giving your technical team the ability to act quickly to resolve any issues. Our customers report this data can make technical fixes 5x faster since there is no need to recreate the problem.
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The future of optimizing your digital customer experience is here. With UserReplay, it is easy to discover and monetize the revenue opportunities in your customer journey data.
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