Customer Feedback Analytics

Analyzing customer experience through advanced search and visual replay

YOUR CUSTOMER FEEDBACK DATA IS A GOLDMINE

Only one in a thousand customers take the time to report problems they encounter in their online experience. When a customer does report an issue, they rarely describe it in a way that can easily be replicated.

With UserReplay, however, the exact details of a customer’s experience (including all request and response data) can be instantly visualized by searching and replaying the specific journey.

These customer incidents present valuable leads for new revenue, whether they come via a call center, social media post, voice of customer solution, chat or email. Every customer incident and report represents a large revenue opportunity, and UserReplay can quantify the revenue impact upfront.

Key Benefits

Turn customer feedback into revenue opportunities
Fix reported problems quickly and efficiently
Determine whether a specific customer’s experience represents a wider segment of users

UserReplay at a Glance

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SEE IT IN ACTION

The future of optimizing your digital customer experience is here. With UserReplay, it is easy to discover and monetize the revenue opportunities in your customer journey data.

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