Digital Intelligence Ecosystem

A crucial piece in the digital experience puzzle


UserReplay is a critical component of the digital intelligence ecosystem. It was designed to be an open data platform that seamlessly integrates with other technologies for an optimal digital experience.

DI-diagram

 

Web Analytics

Investigate and understand why customers identified in web analytics abandon.

 

The Voice of the Customer

Provide context survey or feedback results by linking the results directly to the visual replay of the customer’s journey.

Multivariate and A-B Testing

Gain insights into which tests to run, and understand why particular tests succeed or fail.

Chat

Provide chat agents with visual replay of the customer’s journey to enhance your ability to deliver resolutions for customers. Identify segments of struggling customers to initiate chat with.

CRM

Have more informed conversations with customers by integrating their online experience data with other data you hold about them.

 

Application Performance Management

Integrate with APM solutions to enable deeper technical investigation of customer service issues, and prioritize the impact of problems identified in APM. Get deep technical insight from your APM tool about customer experience issues identified in UserReplay.

Business Intelligence and Data Warehouses

Use third-party BI tools to provide enhanced visualization of the data captured by UserReplay. Integrate UserReplay customer service data with existing data warehouses and databases.

UserReplay at a Glance

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The future of optimizing your digital customer experience is here. With UserReplay, it is easy to discover and monetize the revenue opportunities in your customer journey data.

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