May 31, 2016, Morristown, NJ, UserReplay, the customer experience analytics solution that allows organizations to gain insight into their customers’ online experiences so they can optimize conversion and increase online revenue streams, has hired Dave Hickey as President and Chief Operating Officer.
Hickey is an industry veteran with nearly thirty years experience in the software and technology industry, including leadership roles at Kemp Technologies and Draper Fisher Jurvetson-backed, Lumeta Corporation. He will be responsible for leading UserReplay’s US expansion while overseeing sales, marketing and customer success from the company’s new office in Morristown, New Jersey.
“We are delighted to bring Dave onboard to help usher UserReplay through this period of exciting growth,” said UserReplay CEO, John Thompson. “Throughout his career Dave has demonstrated a strong ability to build positive company cultures, drive performance and deliver value to customers and company stakeholders.”
Headquartered in Reading, England, UserReplay established its first US presence in San Francisco in 2015. The New Jersey office will house sales, marketing, operations and support staff. The company works with a number of well-known global brands, including US-based organizations like Crate and Barrel, STA Travel and Raymond James and recently became the first vendor to allow customers to score the quality of the experiences being delivered to users on their websites.
UserReplay’s customer experience analytics solution enables businesses to discover the truth about their customers’ digital experience. It combines replay of customer journeys with sophisticated analytics that identify customer struggles and monetizes their impact. This helps improve conversion, resolve technical and usability issues more quickly, recover lost customers and prevent fraud.Aimed at medium to large enterprises with digital channels, UserReplay has the flexibility to be deployed as SaaS or installed software. Leading brands all over the world rely on UserReplay to improve the quality of the website experience for their customers and increase revenue from their digital channel. The company has raised over $10M in funding to date from EC1 Capital Ltd, Episode 1 and others.