The ROI of Online Customer Experience Management
Discover how the latest customer experience analytics technology can boost sales, improve service and reduce fraud on websites in this free ebook.
Key findings from the ebook include:
51% of companies believe that they have some customer experience analytics in place, but are missing some vital pieces of the puzzle.
Most sites suffer from three barriers to conversion: usability, technical issues and performance.
Only 34% of companies rate their ability to make improvements and changes to the customer experience based on insights derived from customer data as excellent or good.
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