When eCommerce goes wrong there’s more at stake than you realise. Customer retention can diminish, brand loyalty is impacted and at a core business level, revenue is lost. Thankfully, action can be taken to mitigate the impact and drive an exceptional customer experience, increasing conversions and improving revenue streams. Take a look at our infographic below to discover the importance of turning your digital channels into real value.

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Online competition is ever increasing so it has never been more important to deliver an exceptional Online Customer Experience.

The responsibility for delivering this experience falls across multiple departments, however, these may be departments that do not traditionally align or collaborate with each other.

It’s time to bring IT, Marketing and eCommerce together to work as one.

Learn 8 top tips to understand how you can drive success and build loyalty

-Build deeper customer relationships and engagement
-Increase online revenue and increase conversion
-Align teams and departments to produce greater efficiency

 

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Online expectations are now higher than ever with the pressure to deliver increasing revenue falling across multiple departments. With IT, eCommerce and Marketing teams becoming increasingly involved in the entire online Customer Experience process, achieving results relies on collaboration.

Discover these 8 tips to find out how you can help succeed in the age of the empowered customer.

-Align teams and departments to deliver efficiency and increased revenue
-Achieve success in the age of empowered customer
-Reach a positive outcome with your customers faster

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Podcast

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THE CHALLENGE

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Listen to the podcast by clicking the button below and learn:

  • Reason #1 to listen to the podcast!
  • Reason #2 to listen to the podcast!
  • Reason #3 to listen to the podcast!

 

  
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Solution Brief

Most CEA tools do not help the technology function. They do not surface technical problems, quantify them in revenue terms or provide enough data to diagnose the problem directly or interface into APM for resolution. A visual replay tool with no underlying data allows you to see bad things are happening but with no idea why. Digital experience monitoring is an availability and performance monitoring discipline that is implemented through the application of visualization, analytics and machine-learning functionality into a combination of datasets.

THE CHALLENGE

Application Performance Management (APM) solutions focus on application performance and bugs and not the broader customer experience factors that drive revenue.
There are many revenue sapping customer experience issues that do not show up in an APM solution. These issues often appear to developers as “expected behaviour”, falling between the departmental silos and having an adverse effect on revenue.

Download the Solution Brief now to find out how UserReplay is integrated with APM solutions which create a powerful DPM solution and:

  • Read 4 real-life scenarios where DPM is able to technical issues to real business metrics and solutions
  • How combining the solution with APM can bust silos and deliver additional revenue
  • Read why a Forrester analytics survey found that 43% of firms believe that correlating multiple digital data dimensions is beneficial to their business.

 

Read the Solution Brief

Whitepaper

Download this whitepaper to learn:
  • The role of customer experience management and analytics in driving value for any mission critical website
  • How the latest customer journey analytics technology can boost sales, improve customer service and reduce fraud on websites.
  • and more!