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Free Forrester Report – Must Have eCommerce Features

UserReplay brings you this must-have eCommerce report from Forrester. This eCommerce playbook will help you…

Category: eCommerce Read
Infographic feature image infographic
eCommerce Peak Season Infographic

Peak season should be the happiest time of the year for retailers. So, download our…

Category: Black Friday Read
E Book
Top eCommerce Issues that Ruin a Retailers Holiday …and how to avoid them!

This year shoppers and retailers lose almost a week of holiday shopping, thanks to a…

Category: Black Friday Read
Top Holiday eCommerce Statistics

The Holiday Season 2019 predications are looking merry, despite market pressures. eCommerce sales are expected…

Category: Black Friday Read
E Book Machine Learning for CX
Machine Learning for CX Professionals

You may still be wondering what the real-life value of using machine learning is in…

Blog Mobile Customer Experience
App hoc world

The number of mobile phone users is ever-growing, with an estimated 62.9% of the world…

Infographic Online Travel Trends
3 CX Travel Trends to Watch Out For in 2019

In our recent webinar we discussed why the old established eCommerce strategies are no longer cutting…

Case Study Online travel experience

Read the full case study to find out how UserReplay helped Netflights discover a pipeline…

Case Study
Market America
The Tech Tribune best tech startup list

The Tech Tribune team have recently compiled a list of technology start ups in New…

Category: Product Read
Top Cart Abandonment Issues for Black Friday Weekend

A recent study from Baynard, concludes the top abandonment issues for 2017 are: unforeseen extra…

Black Friday 2018 CX Infographic

Black Friday and the peak shopping season is looming near and delivering an awesome Black…

Blog Johnny 5
AI Use Cases in Action

With Artificial Intelligence (AI) technologies accelerating at rapid pace so too is the potential to…

Blog Mobile Customer Experience
Why Mobile is a catalyst for future digital experience ecosystems

Today, firms are well aware of the fact that users are now connecting and interacting…

Blog Replatforming

With a great number of retailers looking to upgrade legacy systems, many are moving to…

Blog Adobe Summit London 2018
Adobe Summit 2018, London

Delivering great experiences and being obsessive about the customer. That was the message driven home…

Blog Digital Transformation
Digital Transformation

Business leaders and professionals understand the importance and necessity of digital transformation. Central to this…

Blog Devil and Angel
The devil on your shoulder

As Forrester opines, we are currently in the “Age of the Customer”, whereby every initiative…

Blog CX for Finance
Customer Experience: The New Frontier in the Financial Industry

As consumers are getting more comfortable with making financial transactions online – from ordering grocery…

Webinar Safeguard online reputation
Safeguard your Online Reputation – Case Study from Leading Credit Union SSFCU
Blog Teamwork
The key to customer conversion

Today’s customer-led market has created a shift from what is acceptable to what is expected…

E Book Travel eBook
The Ever-Changing Travel Ecommerce Landscape

With increasing competition and buyers becoming more selective, the world of digital travel has become…