Blog Mobile Customer Experience
App hoc world

The number of mobile phone users is ever-growing, with an estimated 62.9% of the world…

Blog Online Travel
Infographic: The future of CX in the travel industry

In our recent webinar, jointly presented with Netflights (part of dnata group) and hosted by PhocusWire, we discussed why the…

Case Study
Netflights

Read the full case study to find out how UserReplay helped Netflights discover a pipeline…

Case Study
Market America
Blog
The Tech Tribune best tech startup list

The Tech Tribune team have recently compiled a list of technology start ups in New…

Category: Product Read
Blog
Top Cart Abandonment Issues for Black Friday Weekend

A recent study from Baynard, concludes the top abandonment issues for 2017 are: unforeseen extra…

Blog
Black Friday 2018 CX Infographic

Black Friday and the peak shopping season is looming near and delivering an awesome Black…

Blog Johnny 5
AI Use Cases in Action

With Artificial Intelligence (AI) technologies accelerating at rapid pace so too is the potential to…

Blog Mobile Customer Experience
Why Mobile is a catalyst for future digital experience ecosystems

Today, firms are well aware of the fact that users are now connecting and interacting…

Blog Replatforming
Re-platforming?

With a great number of retailers looking to upgrade legacy systems, many are moving to…

Blog Adobe Summit London 2018
Adobe Summit 2018, London

Delivering great experiences and being obsessive about the customer. That was the message driven home…

Blog Digital Transformation
Digital Transformation

Business leaders and professionals understand the importance and necessity of digital transformation. Central to this…

Blog Devil and Angel
The devil on your shoulder

As Forrester opines, we are currently in the “Age of the Customer”, whereby every initiative…

Blog CX for Finance
Customer Experience: The New Frontier in the Financial Industry

As consumers are getting more comfortable with making financial transactions online – from ordering grocery…

Webinar Safeguard online reputation
Safeguard your Online Reputation – Case Study from Leading Credit Union SSFCU
Blog Teamwork
The key to customer conversion

Today’s customer-led market has created a shift from what is acceptable to what is expected…

E Book Travel eBook
The Ever-Changing Travel Ecommerce Landscape

With increasing competition and buyers becoming more selective, the world of digital travel has become…

Blog Eye to eye
Seeing eye to eye is critical to e-commerce success

In this highly competitive retail world, every e-commerce organization knows their focus needs to be…

Blog Infographic
Infographic: Turn Visibility into CX Value

When eCommerce goes wrong there’s more at stake than you realise. Customer retention can diminish,…

Blog Podcast
New tech e-Retailers should consider

As ever, new and emerging technologies are shaping the landscape of ecommerce and changing the…

Category: eCommerce, Retail Read
Blog Struggle Detection
Struggle detection

It’s always exciting to bring-in and increase traffic to your website via multiple channel marketing…

Blog Analyst Diary
The Analyst’s Diary: Machine Learning Insights

The Analyst’s Diary, November 2017. Hello Diary, I just cannot believe we are in the…