Blog Podcast
New tech e-Retailers should consider

As ever, new and emerging technologies are shaping the landscape of ecommerce and changing the…

Category: eCommerce, Retail Read
Blog GDPR
European Data Protection Regulations (GDPR)

For anyone who has the responsibility within their organization for Information Security, you have probably…

Blog Assumption
Top 6 Flawed Customer Experience assumptions

In life, we are all guilty of making flawed assumptions. For example, guessing what someone…

Blog ISO27001
UserReplay Certification: ISO/IEC 27001:2013 Announcement

We are proud to announce that UserReplay have been awarded their ISO/IEC 27001:2013, the global…

Category: Security Read
Blog Bad Customer Experience
What’s the Cost of a Poor eCommerce Customer Experience?

What is the cost of a poor eCommerce Customer Experience? Think of it from a…

Blog New Relic
Announcing a New Partnership with Digital Intelligence Vendor New Relic

UserReplay has just launched an integration with Digital Intelligence Vendor, New Relic . The New…

Category: APM Read
Blog Digital Ecosystem
The Digital Ecosystem

As organizations need to become more customer insights driven, the ability to fully understand where…

Blog Customer Experience Analytics
Get More Out of Online Testing

Marketers have long relied on A/B testing to help make iterative improvements to their digital…

Blog Key
Digital Intelligence – Your Key to Delighting Customers

Digital innovation has given consumers an abundance of choices in all industries. The “build it…

Blog Eras
3 Eras of Application Performance Management

Can you believe it’s been almost 25 years since the earliest iterations of application performance…

Blog Trends
Application Performance Management And CEA: Think Big

For many years application performance management (APM) has been a trusted mainstay of infrastructure and…

Blog Happy Customers
Customer Obsession

The digitization of business has created an even bigger opportunity for technology to not only…

Blog Friction
Friction in the C-Suite

There is friction within the C-suite that has persisted for a long time. CMOs and…

Category: APM Read
Blog digital performance management
Digital Performance Management

It’s no secret that businesses will differentiate themselves through customer experience as digital transformation continues…

Blog Mapping
Customer Journey Mapping vs. Customer Experience Analytics for Omnichannel Banking

Providing an omnichannel experience is increasingly important for traditional banks in order to compete against…

Blog Financial Service Disruptors
3 UK Financial Services Disruptors You Can Learn From

Moving into 2017, one thing is pretty clear for the financial services industry—digital transformation cannot…

Blog Paper Airplan
Death by a Thousand Paper Cuts

For eCommerce companies, the consequences of downtime are clear. Every second your website is down…

Blog Celebrate
eCommerce Companies Rejoice!

Nearly every company is investing in customer experience as a key differentiator in digital business,…

Category: eCommerce Read
Blog Artificial Intelligence
Can Financial Services Firms Balance the Opportunities and Risks of Artificial Intelligence?

As fintech disrupters continue to put pressure on traditional financial services firms, artificial intelligence (AI)…

Blog Search
Take the Pain Out of Holiday Shopping with Better eCommerce Search Usability

This is Part 4 of the holiday blog series we kicked off a month ago…

Category: eCommerce Read
Blog Wish List
Make Checkout Form Fields Feel Like a Holiday Wish List This Year

We recently kicked off a holiday blog series discussing the cart abandonment issues that plague…

Blog Tax
What Is Sales Tax Nexus? And What Does It Mean for eCommerce Retailers?

Many eCommerce retailers have probably never heard of the 1992 Supreme Court case we discussed…

Category: eCommerce Read
Blog Hacker
Don’t Let Hackers Crash Your Holiday Party

We recently kicked off a holiday blog series by discussing the cart abandonment issues that…

Category: eCommerce, Fraud Read
Blog Machine Learning
Machine Learning Impacts Customer Experience for Digital Financial Services

It’s no secret that FinTech disruptors are putting a great deal of pressure on incumbent…