E Book Machine Learning for CX
Machine Learning for CX Professionals

You may still be wondering what the real-life value of using machine learning is in…

Blog Mobile Customer Experience
App hoc world

The number of mobile phone users is ever-growing, with an estimated 62.9% of the world…

Infographic Online Travel Trends
3 CX Travel Trends to Watch Out For in 2019

In our recent webinar we discussed why the old established eCommerce strategies are no longer cutting…

Case Study Online travel experience
Netflights

Read the full case study to find out how UserReplay helped Netflights discover a pipeline…

Blog Mobile Customer Experience
Why Mobile is a catalyst for future digital experience ecosystems

Today, firms are well aware of the fact that users are now connecting and interacting…

Blog Replatforming
Re-platforming?

With a great number of retailers looking to upgrade legacy systems, many are moving to…

Blog Adobe Summit London 2018
Adobe Summit 2018, London

Delivering great experiences and being obsessive about the customer. That was the message driven home…

Blog Digital Transformation
Digital Transformation

Business leaders and professionals understand the importance and necessity of digital transformation. Central to this…

Blog CX for Finance
Customer Experience: The New Frontier in the Financial Industry

As consumers are getting more comfortable with making financial transactions online – from ordering grocery…

Webinar Safeguard online reputation
Safeguard your Online Reputation – Case Study from Leading Credit Union SSFCU
Blog Eye to eye
Seeing eye to eye is critical to e-commerce success

In this highly competitive retail world, every e-commerce organization knows their focus needs to be…

Blog Infographic
Infographic: Turn Visibility into CX Value

When eCommerce goes wrong there’s more at stake than you realise. Customer retention can diminish,…

Blog Struggle Detection
Struggle detection

It’s always exciting to bring-in and increase traffic to your website via multiple channel marketing…

Blog Good Business
Good Digital CX is Good for Business

What’s your Digital CX Score? No one doubts that good digital CX is good for…

Blog Developer Full Stack
Developers, being “Full-Stack” and the importance of Customer Experience (CX)

Whether reasonable or not the requirements for more and more developers to enhance their skills…

Blog GDPR
European Data Protection Regulations (GDPR)

For anyone who has the responsibility within their organization for Information Security, you have probably…

Blog apm
Integrating APM and CX

With revenue paramount to modern online businesses the requirement for more efficient technology and visible…

Blog Analyst Diary
The Analyst’s Diary – August

The Analyst Diary, August 2017. Hello diary. As you know, it’s been a busy couple…

Blog Assumption
Top 6 Flawed Customer Experience assumptions

In life, we are all guilty of making flawed assumptions. For example, guessing what someone…

Blog Bad Customer Experience
What’s the Cost of a Poor eCommerce Customer Experience?

What is the cost of a poor eCommerce Customer Experience? Think of it from a…

Whitepaper APM - DPM
A Guide: Digital Performance Management
Blog Digital Ecosystem
The Digital Ecosystem

As organizations need to become more customer insights driven, the ability to fully understand where…