Blog Shopping
Online customer behaviour is changing rapidly

Customer change can take you by surprise. Witness the experience of the Tesco group. Having…

Blog Mobile Phone
Customer experience management for mobile – 5 key facts

The importance of mobile commerce continues to grow. According to research company Statista, just under…

Blog ecommerce analytics
Ecommerce analytics

How do you know when customers are encountering problems on your website? The chances are…

Blog Resolve Dispute
Customer Experience Strategy

The customer is always right. As guiding principles go, it’s not a bad one. Customers…

Blog Walking in Customer's Shoes
Website navigation

No online retailer needs to be reminded of the importance of designing a site that…

Whitepaper UserReplay
Product Overview – UserReplay