Blog Customer Complaint
Complaint handling

It’s one of the paradoxes of the digital age. As online marketers will tell you,…

Blog Website code
Digital Customer Experience – creating the “go-to” website

All online businesses know the value of converting first-time customers into loyal, long-term fans of…

Blog Voice of Customer
Voice of the customer

For the most part, customers are content to be left to their own devices as…

Blog Resolve Dispute
Customer Experience Strategy

The customer is always right. As guiding principles go, it’s not a bad one. Customers…