Blog Johnny 5
Better Track and Action CX

With Artificial Intelligence (AI) technologies accelerating at rapid pace so too is the potential to…

Blog Teamwork
The key to customer conversion

Today’s customer-led market has created a shift from what is acceptable to what is expected…

Blog Analyst Diary
The Analyst’s Diary: Machine Learning Insights

The Analyst’s Diary, November 2017. Hello Diary, I just cannot believe we are in the…

Blog Artificial Intelligence
Can Financial Services Firms Balance the Opportunities and Risks of Artificial Intelligence?

As fintech disrupters continue to put pressure on traditional financial services firms, artificial intelligence (AI)…

Blog Machine Learning
Machine Learning Impacts Customer Experience for Digital Financial Services

It’s no secret that FinTech disruptors are putting a great deal of pressure on incumbent…

Blog Digital Disruption
The Second Wave of Digital Disruption

For a long time, ecommerce was more of an art than a science. You’d set…

Blog Digital Channels
What Revenue Might Be Hidden in your Digital Channel?

Making a sale online isn’t easy. In fact, approximately 96% of visitors that come to…

Blog Learning
Machine Learning Basics

In this digital age, “business as usual” is not sufficient; customers have come to expect…