Blog Session Replay
Session Replay

When it comes to collecting data for business intelligence, the idea of user session replay…

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Blog Digital Channels
What Revenue Might Be Hidden in your Digital Channel?

Making a sale online isn’t easy. In fact, approximately 96% of visitors that come to…

Blog Counting Costs
Counting the Cost of Not Knowing

Online Customer Experience is fast becoming a competitive battleground for eCommerce brands. 89% of eCommerce…

Blog Cart Abandonment
Shopping cart abandonment

A potential customer searches Google for a product and quickly locates a website that can…

Blog iPad
Digital Customer Experience

All online businesses know the value of converting first-time customers into loyal, long-term fans of…

Blog UFO
Are UFOs killing your website?

“The truth is out there.” At least that’s what the opening credits of cult TV…

Blog ecommerce team
User journey improvement

No organisation has unlimited resources and there will always be days in which staff struggle…

Blog Shopping
Online customer behaviour is changing rapidly

Customer change can take you by surprise. Witness the experience of the Tesco group. Having…