2017-10-22

The Analyst’s Diary: Machine Learning Insights

The Analyst’s Diary, November 2017. Hello Diary, I just cannot believe we are in the…

2017-06-01

The Digital Ecosystem

As organizations need to become more customer insights driven, the ability to fully understand where…

2017-03-17

Building a Customer Insights Driven Business w/ Market America

2016-10-13

Regulation Rundown

Nearly every company is investing in customer experience as a key differentiator in digital business,…

2016-06-16

The fragile romance of a new website visitor relationship

The first stages of human relationships are fragile. There are any number of potential hazards…

2015-12-02

20/20 vision – removing website blind spots

In a data rich world, it’s surprising how many brands we come across that lack…

2015-07-28

Digital Customer Experience – creating the “go-to” website

All online businesses know the value of converting first-time customers into loyal, long-term fans of…

2015-07-21

Customer experience analytics

Bringing customers on board is a priority for many online businesses. Let’s take financial services…

2015-05-26

Website analysis tools

As the UK election results on May 7th amply demonstrate, polling is not an exact…