A bit of background
Security Service Federal Credit Union (SSFCU) began in 1956 with eight members and $25 in deposits. As a federally insured and chartered financial institution, the credit union has grown into a near $10 billion member-owned organization. Moreover, it is proudly one of the top 10 largest unions in the USA.
With reputation key and the website designated as business critical, SSFCU required a versatile tool that enabled multiple internal teams to deliver an exceptional customer experience.