Free Forrester Report – Must Have eCommerce Features

Digital business professionals often struggle with how to prioritize the countless issues that populate eCommerce to-do lists. This report takes a look at industry standards and opportunities for differentiation in a retail eCommerce experience.

UserReplay brings you this must-have eCommerce report from Forrester.

This eCommerce playbook will help you stand out from the crowd in the demanding retail eCommerce environment.

In this report, the Forrester analysts draw on a wide body of research and client examples to help you boost online revenue.

Get the eCommerce Playbook and Discover:

  • Must have eCommerce features with best-practice client examples across site navigation, product detail pages and the checkout experience.
  • Best practice advice across the extended eCommerce offer:
    • Customer service
    • Community
    • Omnichannel service and insights
    • Mobile web experience
  • Digital Experience Mapping
  • Scenario Design

Download now and read client examples from Expedia, Amazon, Nike, Nordstrom and many more.