A bit of background

The Container Store is the original and leading retailer of storage and organization products. They offer more than 10,000 innovative and multifunctional solutions designed to simplify their customers’ lives. The retailer has nurtured an employee-first culture since its inception in 1978, and couples its one-of-a-kind product collection with a high level of customer service.

The challenge

In addition to putting their employees first, the retailer is also very focused on providing their customers with an unparalleled shopping experience. As their eCommerce offering expands, they wanted wanted to ensure they could replicate this experience online and provide continuity for the customer journey.

After evaluating the alternatives in the market, The Container Store selected UserReplay as their new Customer Experience Management solution.

"Once you have the ability to extract the type of information UserReplay provides, you can’t live without it."

Brad Schneider Director of Application Development

Success story

Move from an on-premise solution to a SaaS one with minimal impact

Act on critical issues in real time

Empower the fraud team to be more agile in spotting potential fraudulent activity

Scalable across the business to marketing and merchandising teams