The Container Store is the original and leading retailer of storage and organization products, offering more than 10,000 innovative and multifunctional solutions designed to simplify their customers’ lives. The retailer has nurtured an employee-first culture since its inception in 1978, and couples its one-of-a-kind product collection with a high level of customer service.
The Container Store had previously been using a competitive product for session replay. It had, however, proved increasingly unreliable and cumbersome, and the fidelity of the playback was limited. It was also installed on-premise, which meant it was complex to manage within the existing architecture. The team recognized the importance of understanding the customer journey, but they were frustrated by the limitations of drilling down into this detail.
Download the case study now to find out how The Container Store partnered with UserReplay to improve the customer experience and:
- Move from an on-premise solution to a SaaS one with minimal impact
- Act on critical issues as they happen to resolve/minimize the overall impact
- Enable the fraud team to be more agile in spotting potential fraudulent activity