3 CX Travel Trends to Watch Out For in 2019

Bringing your customer to life

In ourĀ recent webinar we discussed why the old established eCommerce strategies are no longer cutting it. Furthermore, we also explored why a product-led approach is essential for digital CX. With this we identified some of the 2019 CX travel trends.

We jointly presented with one of our clients, Netflights (part of dnata group) whereas PhocusWire hosted the webinar.

During the webinar, we surveyed our audience to gain further insight into their current and future digital CX plans. We asked two revealing questions:

  1. How advanced is their use of CX tools,
  2. Which digital CX use cases are the highest priority to them right now.

The results painted an accurate picture of where companies in the travel industry are planning to prioritize. In addition, they revealed top 3 CX travel trends to watch out for in 2019!

Check out the infographic below learn more about the results, and to compare yourself to your peers.

CX Travel Trends

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