Blog Mobile Customer Experience
App hoc world

The number of mobile phone users is ever-growing, with an estimated 62.9% of the world…

Blog Online Travel
Infographic: The future of CX in the travel industry

In our recent webinar, jointly presented with Netflights (part of dnata group) and hosted by PhocusWire, we discussed why the…

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The Tech Tribune best tech startup list

The Tech Tribune team have recently compiled a list of technology start ups in New…

Category: Product Read
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Top Cart Abandonment Issues for Black Friday Weekend

A recent study from Baynard, concludes the top abandonment issues for 2017 are: unforeseen extra…

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Black Friday 2018 CX Infographic

Black Friday and the peak shopping season is looming near and delivering an awesome Black…

Blog Johnny 5
AI Use Cases in Action

With Artificial Intelligence (AI) technologies accelerating at rapid pace so too is the potential to…

Blog Mobile Customer Experience
Why Mobile is a catalyst for future digital experience ecosystems

Today, firms are well aware of the fact that users are now connecting and interacting…

Blog Replatforming
Re-platforming?

With a great number of retailers looking to upgrade legacy systems, many are moving to…

Blog Adobe Summit London 2018
Adobe Summit 2018, London

Delivering great experiences and being obsessive about the customer. That was the message driven home…

Blog Digital Transformation
Digital Transformation

Business leaders and professionals understand the importance and necessity of digital transformation. Central to this…

Blog Devil and Angel
The devil on your shoulder

As Forrester opines, we are currently in the “Age of the Customer”, whereby every initiative…

Blog CX for Finance
Customer Experience: The New Frontier in the Financial Industry

As consumers are getting more comfortable with making financial transactions online – from ordering grocery…

Blog Teamwork
The key to customer conversion

Today’s customer-led market has created a shift from what is acceptable to what is expected…

Blog Eye to eye
Seeing eye to eye is critical to e-commerce success

In this highly competitive retail world, every e-commerce organization knows their focus needs to be…

Blog Infographic
Infographic: Turn Visibility into CX Value

When eCommerce goes wrong there’s more at stake than you realise. Customer retention can diminish,…

Blog Podcast
New tech e-Retailers should consider

As ever, new and emerging technologies are shaping the landscape of ecommerce and changing the…

Category: eCommerce, Retail Read
Blog Struggle Detection
Struggle detection

It’s always exciting to bring-in and increase traffic to your website via multiple channel marketing…

Blog Analyst Diary
The Analyst’s Diary: Machine Learning Insights

The Analyst’s Diary, November 2017. Hello Diary, I just cannot believe we are in the…

Blog Good Business
Good Digital CX is Good for Business

What’s your Digital CX Score? No one doubts that good digital CX is good for…

Blog Developer Full Stack
Developers, being “Full-Stack” and the importance of Customer Experience (CX)

Whether reasonable or not the requirements for more and more developers to enhance their skills…

Blog GDPR
European Data Protection Regulations (GDPR)

For anyone who has the responsibility within their organization for Information Security, you have probably…

Blog apm
Integrating APM and CX

With revenue paramount to modern online businesses the requirement for more efficient technology and visible…

Blog Analyst Diary
The Analyst’s Diary – August

The Analyst Diary, August 2017. Hello diary. As you know, it’s been a busy couple…

Blog Assumption
Top 6 Flawed Customer Experience assumptions

In life, we are all guilty of making flawed assumptions. For example, guessing what someone…