Blog GDPR
European Data Protection Regulations (GDPR)

For anyone who has the responsibility within their organization for Information Security, you have probably…

Blog apm
Integrating APM and CX

With revenue paramount to modern online businesses the requirement for more efficient technology and visible…

Blog Holiday Gift
We wish you a Merry CXMas…and a Happy Black Friday

It is already happening. I’ve seen my first ‘countdown to Christmas’ timer on Facebook…Really!?! And…

Blog Analyst Diary
The Analyst’s Diary – August

The Analyst Diary, August 2017. Hello diary. As you know, it’s been a busy couple…

Blog Assumption
Top 6 Flawed Customer Experience assumptions

In life, we are all guilty of making flawed assumptions. For example, guessing what someone…

Blog ISO27001
UserReplay Certification: ISO/IEC 27001:2013 Announcement

We are proud to announce that UserReplay have been awarded their ISO/IEC 27001:2013, the global…

Category: Security Read
Blog Bad Customer Experience
What’s the Cost of a Poor eCommerce Customer Experience?

What is the cost of a poor eCommerce Customer Experience? Think of it from a…

Blog New Relic
Announcing a New Partnership with Digital Intelligence Vendor New Relic

UserReplay has just launched an integration with Digital Intelligence Vendor, New Relic . The New…

Category: APM Read
Blog CeX on the beach
CeX on the Beach

The weather is hot, bags are packed and people are going on holidays …some may…

Blog Digital Ecosystem
The Digital Ecosystem

As organizations need to become more customer insights driven, the ability to fully understand where…

Blog CRO
5 Tips for a Winning CRO Strategy

You don’t have to be a rocket scientist to understand the relationship between revenue and…

Blog Silent Majority
Are you listening to the silent majority?

Recent political events, such as the election of Donald Trump and Brexit, have highlighted a…

Blog Customer Experience Analytics
Get More Out of Online Testing

Marketers have long relied on A/B testing to help make iterative improvements to their digital…

Blog Key
Digital Intelligence – Your Key to Delighting Customers

Digital innovation has given consumers an abundance of choices in all industries. The “build it…

Blog Eras
3 Eras of Application Performance Management

Can you believe it’s been almost 25 years since the earliest iterations of application performance…

Blog Trends
Application Performance Management And CEA: Think Big

For many years application performance management (APM) has been a trusted mainstay of infrastructure and…

Blog Happy Customers
Customer Obsession

The digitization of business has created an even bigger opportunity for technology to not only…

Blog Friction
Friction in the C-Suite

There is friction within the C-suite that has persisted for a long time. CMOs and…

Category: APM Read
Blog digital performance management
Digital Performance Management

It’s no secret that businesses will differentiate themselves through customer experience as digital transformation continues…

Blog Mapping
Customer Journey Mapping vs. Customer Experience Analytics for Omnichannel Banking

Providing an omnichannel experience is increasingly important for traditional banks in order to compete against…

Blog Financial Service Disruptors
3 UK Financial Services Disruptors You Can Learn From

Moving into 2017, one thing is pretty clear for the financial services industry—digital transformation cannot…

Blog Paper Airplan
Death by a Thousand Paper Cuts

For eCommerce companies, the consequences of downtime are clear. Every second your website is down…

Blog Celebrate
eCommerce Companies Rejoice!

Nearly every company is investing in customer experience as a key differentiator in digital business,…

Category: eCommerce Read
Blog Artificial Intelligence
Can Financial Services Firms Balance the Opportunities and Risks of Artificial Intelligence?

As fintech disrupters continue to put pressure on traditional financial services firms, artificial intelligence (AI)…