Retail eCommerce: Optimizing the Customer Journey

UserReplay Retail eCommerce

Retail has become a diverse landscape where customers are able to interact with brands through their choice of channels—both in-store and at home.

Retailers everywhere are facing a challenge with these new trends.

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    72% struggle with shopping cart, payment and checkout abandonment.
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    78% have a hard time managing negative sentiment regarding the online experience.
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    Only 23% have an excellent understanding of what customers do on their website.

Are you facing similar challenges? Fill out the form to get your copy of the ebook to find out how you can gain greater insights into your e-commerce platform.