Realise the revenue – in your customer feedback goldmine

Just one in a thousand customers take the time to report problems they encounter. When a customer does report an issue, they rarely describe it in a way that can easily be replicated. These incidents present valuable leads for new revenue, whether they come via a call center, social media post, voice of customer solution, chat or email. Every customer incident and report represents a revenue opportunity – UserReplay helps you realise this revenue.

Identify trends – isolate anomalies

Continually drive the innovation and improvement of customer experience by discovering the opportunities that impact the largest number of users and have the biggest effect on your bottom line. UserReplay enables you to tackle the most critical discoveries first and prioritise them by business value.

Close feedback loops –reduce time to resolution and resolve issues

Continually optimise the performance of your websites and apps, by pinpointing exactly where issues occur. Save time in duplicating experiences by diving straight to the relevant issues which are supported by high fidelity session replays and backed up with all the technical data.

The data to understand and the proof to act

Turn customer feedback into revenue opportunities

Fix reported problems quickly and efficiently

Reduce the discovery time of issues

Determine if a customer’s experience represents a wider segment

Identify and quantify opportunities

“Delighting customers is critical today - you can't ignore it. If customers have a challenge with your experience, they'll quickly leave for a competitor.”

Michael Brady CIO - Market America