Our patented technology captures all session data and the underlying code without escalating storage costs; all easily deployed via your preferred method with an open data platform.
Business systems working in harmony
Make the customer a priority throughout your digital intelligence ecosystem.
Web Analytics
Voice of the Customer (VoC)
Multivariate and A-B Testing
Chat
CRM
Application Performance Management (APM)
Business Intelligence & Data Warehouses
Investigate and understand why customers identified in web analytics abandon.
Contextual feedback by linking results directly to the customer's exact journey.
Gain insights into which tests to run and understand the detail behind the results.
Identify segments of struggling customers to initiate chat for real-time resolutions with agents.
Complete the 360 view of the customer by integrating and syncing across your storage systems.
Resolve issues identified in UserReplay by corresponding with the data provided by your APM tool.
Harness the data as you need by integrating with BI tools including data warehouses and databases.
Open Data Platform –
Ask unlimited questions
Capture the story behind every customer interaction. We provide the detail that other tools can’t or charge a premium for.
- Validate change cycles during preproduction
- Integrate experience data with other insight systems
- Align digital experience scores with your CRM
- Proactively prevent abandoned transactions
Deployment Options – SaaS, cloud or on-premise
Our SaaS offering captures visitor data via inclusion of a small snippet of JavaScript, no customisation required. Visitor journeys are stored for a pre-determined period of time that you specify, fully secured and compliant with privacy regulations.
To control your own security, our software is easily installed in your preferred cloud or data center environment. Our deployment experts ensure a seamless installation.
Technical Insights – up to 10x faster issue resolution
In complex environments, sometimes replay alone is not enough. That’s why we provide all the underlying code with every session captured. Finding and resolving complex and nuanced technical issues just became easy.
- Access all request and response data for every journey
- Streamline communication between departments
- Replay what happened both technically and visually
“The ability to quickly look at issues and diagnose what’s going on, provide triage and analysis quickly, really enhances the other parts of our internal organisation.”
Julian Hall VP Enterprise Architecture and Application Development at SSFCURelated content
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