Save up to £3.1 million in revenue in the first 30 days

Make the most of the hard work and effort taken in bringing people to your site. Convert them into loyal customers by delivering the best experience to grow your business.

Be a success story

Sales growth save up to £3.1 million in revenue in the first 30 days

High return on investment See a return of up to 20x your annual investment

Delivering value from day one discover up to 20% more conversions

Visualize customer issues and find and fix them up to 10x faster

Value from day one

Straight from deployment, UserReplay identifies segments that have the largest impact to revenue and conversions. These segments are monetized by business impact and easily prioritised for quick resolution, making for one of the highest ROIs on the market.

Make sense of masses of data

Adaptive Machine learning and AI quantify large sets of data to aggregate patterns and trends that are easily missed by the human eye. This provides you with powerful insights and a complete view of the customer to drive up conversions.

Pizza Hut – Technical Problem at End of Checkout

Insights

UserReplay identified there was a large amount of abandonment at the end of customer’s food order, resulting in low conversions. Analysis revealed payment was down at 48% as opposed to the expected 81%, impacting revenue to the sum of £1.7m.

Innovation

By drilling down into session replays and unearthing the technical data behind them, the team uncovered misbehaving redirects relating to postcode entries. Pizza Hut were able to quickly able to escalate this to their partner for resolution and implement failsafes to prevent regressions.

Improve

Future improvements are now rapidly identified and triaged via prioritization based upon monetary value. This enables Pizza Hut to continually deliver and improve their customer experience, year round.

“We discovered over $4.7 million annual impact due to resolvable technical issues thanks to UserReplay.

Steve Ash IT Director Pizza Hut