If you don’t know what stops online customers buying from you, then you can’t make it right
– and you’re missing opportunities to maximize your available revenue.
With the data to understand and the proof to act, your IT, e-commerce and fraud teams
can deliver real business value, together.
Improve customer experience
Our machine learning and analytics automate the discovery of hidden and subtle customer segments where the experience is poor. These small issues you can’t see or predict are those which can have the biggest impact on conversion. UserReplay’s high-fidelity replay provides actionable insight and validation into exactly what happened.
Maximise your conversion potential. UserReplay combines analytics, replay and session data to quantify, monetize and prioritize the segments for revenue optimization – for the highest conversion potential of any customer experience analytics tool.
Optimize customer service
When a person calls customer services or engages in an online chat their journey can be instantly recalled by the operator and replayed. Powerful integrations with CRM, chat software, tag management tools and more, mean that replays are easily obtained in real-time and accessed from within these solutions too.
Our analytics provide a real-time dashboard to identify fraudulent activity in real-time and promptly alert managers. It’s an early warning system, allowing managers to intervene as needed before transactions are fulfilled. This helps to reduce revenue loss and the number of unwanted conversions.
Talk to an expert
The future of optimizing your digital customer
experience is here. With UserReplay, it’s easy to
discover and monetize the revenue opportunities in
your customer journey data.
Please complete the form and a subject matter expert will be in touch with you right away.