Our research indicates that 89% of businesses think online customer experience is a key competitive differentiator. At the same time, 85% of organizations find that uncovering the most needed optimizations is a major challenge.
Addressing the gap between the actual versus optimized digital customer experience is essential—not just for its implications on your reputation, but for its effect on your revenue.
EVERY JOURNEY COUNTS
UserReplay’s machine learning and analytics automates the discovery of hard-to-find customer segments where there is poor customer experience. In any segment where the customer experience needs to be optimized, UserReplay’s high-fidelity replay provides insight into exactly what happened and why.
Improving the online customer experience builds loyalty, engagement, and customer retention. Even issues that do not directly cause sales abandonment – such as providing a confusing customer experience when changing a password – will ultimately cost your business precious revenue.
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The future of optimizing your digital customer experience is here. With UserReplay, it is easy to discover and monetize the revenue opportunities in your customer journey data.
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