It’s an unfortunate fact: where there is eCommerce, there is fraud. And web-related fraud has become an expensive problem. Fraudulent transactions include signatures such as repeated login attempts, unusual addresses, and order frequency – all of which can be readily identified.
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UserReplay analytics provides a real-time dashboard to identify these and other common fraudulent patterns, and promptly alert managers when they happen. It’s an early warning system, allowing managers to intervene as needed; for example, ensuring valuable goods are not actually delivered to site visitors trying to defraud the on-line store.
Our visual replay of the customer journey provides evidence to support a refusal to pay unwarranted claims or deliver undeserved goods or services. It can also be used to support litigation and help in the prosecution of fraudsters.
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The future of optimizing your digital customer experience is here. With UserReplay, it is easy to discover and monetize the revenue opportunities in your customer journey data.
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